Frequently Asked Questions
How do I pay for swimming lessons?
Convenient fortnightly direct debit payments encourage continual skill development with no re-enrolment process. Every second Thursday the agreed debit amount will automatically be withdrawn from your nominated bank account or credit card. If a debit has failed, you will be notified via text and/or email on the debit date.
If an account is not paid after two consecutive failed debits, the student will be removed from the class, and the swimming lesson membership and centre access will cease immediately. If your membership is cancelled due to rejected debits, you will need to pay any outstanding balance and re-enrol into an available class.
Is the pool heated?
Yes, our pools are all heated to varying degrees to ensure that the water temperature is appropriate for the user groups accessing each area.
Can my child wear a normal nappy in the water?
Infants and Toddlers are required to wear swimwear or swim nappies that are tight fitting around the thighs. Standard nappies are not permitted in the pool.
What if my child becomes upset during their swimming lesson?
Please be aware that it is common for children to have difficulty adjusting to swimming lessons. Most children will settle within a few weeks; however, we do encourage parents to bring bathers along during this time, in case your child requires additional support.
What do we need to bring?
Bathers, towel, goggles and also dry clothes to change into after their session, swim nappy if your child is not toilet trained.
Does my child need goggles?
They may appear insignificant but they can make a large difference to a child’s learning journey as they progress through swimming lessons! Most children who do not wear goggles close their eyes as they swim. This can lead to them becoming disorientated or preoccupied which makes them unable to focus on their stroke technique. We offer a great range of affordable youth goggles, ask Customer Service for assistance.
Goggles are not a compulsory part of our program however we highly recommend children gaining experience both with and without goggles.
Do I have to be in the water with my child during the lesson?
If your child is under 3 and/or enrolled into one of our Water Babies, then a parent/guardian must be in the water for the duration of the lesson.
What is the Watch Around Water Policy?
Children under 5 – must be accompanied into the centre and the water and remain within arm’s reach of an adult.
Children under 10 – must be accompanied into the centre and constantly supervised by an adult.
In swimming lessons, students enrolled in Babies & Toddlers classes require their parents to be in the water with them. In all other swimming lesson classes, parents are still expected to abide by Watch Around Water with constant supervision of their children under 10.
What qualifications and checks do our teachers have?
Our teachers hold nationally accredited AUSTSWIM Teacher of Swimming & Water Safety Certificates or ASTCA Swim Australia Teacher qualification, current CPR and Working with Children Cards. All teachers that teach infant or disability lessons hold specialised qualifications, likewise all our coaching staff hold Swimming Australia Coaching Accreditation.
Can I take photos of my child in their swimming lesson?
We welcome the capturing of your magic moments on camera or video, however privacy of others must be respected. The use of cameras and video cameras at this venue is conditional upon the following:
- You must have all relevant individuals consent to use images
- It is illegal to broadcast or publish images without consent
- Under no circumstances are cameras, video cameras or mobile phones to be used in change room areas
What type of parties are available?
Wet ‘n Wild (6-14 years): An aquatic adventure full of non-stop fun! Guided by our MSAC Party Leaders, kids will splash, swim, tackle the inflatables, ride the waterslide and play games in the wave pool. It’s the perfect way to work up an appetite before heading back to one of MSAC’s party rooms for some fantastic party food.
Cave and Castle (4-8 years): Set sail for pirate themed fun and adventure and let your kids get carried away as they explore the Pirate’s Cave, conquer the indoor playground and capture the bouncy jumping castle! Fully guided by our MSAC Party Leaders, this adventure finishes up with a feast of delicious party food.
Super Sport (6-16 years): These flexible, sports-themed parties allow you to select two high-energy activities for your kids to enjoy with their MSAC Party Leaders. Select from soccer, basketball, cricket, football, table tennis, inflatable soccer or jumping castle. When it’s time to refuel, return to one of MSAC’s great party rooms to celebrate with some tasty party treats.
What days/times do birthday parties run?
Birthday parties run every weekend at the times outlined below.
Friday: 5.30pm-7.30pm and 6pm-8pm
Saturday: 10.30am-12.30pm, 1pm-3pm, 3:30pm-5:30pm and 6pm-8pm
Sunday: 10.30am-12.30pm, 1pm-3pm, 3:30pm-5:30pm and 6pm-8pm
How can I make a booking?
Make a tentative booking with the Children’s Programs Team over the phone or via email to hold your desired date and time, and then send in an application form within 7 days to confirm the booking.
Where can I find the Party Application Form?
You can download the application form here:
What happens once I make a tentative booking?
Once a party application form has been lodged with deposit payment details, a confirmation pack is sent. This includes the booking details, a pre-party checklist and MSAC party invitations.
Does MSAC cater for patrons with disabilities?
Yes. Given prior notice, MSAC can provide programs to cater for patrons where additional assistance may be required. Depending on the patrons abilities, alternate activities may need to be organised, additional staff can be rostered, and party locations can be adjusted. In some instances, the Children’s Programs Team may need carers to assist with the program and participants.
Is there a required number of children per party?
The minimum number of children for a party is 12 and the maximum is 30.
How much will a party cost?
The cost depends on which catering menu is chosen and prices range from $32.00 -$35.00 per child. Additional catering can also be organised for the children or adult guests if required.
How many staff are allocated to each party?
Parties are organised with 1 staff member for every 10 children. As the minimum children in attendance is 12, there will always be 2 leaders per party.
Where do the parties meet on the day?
Each party meets in the main foyer of MSAC at the commencement time of the party booking. The leaders will take the children to a party room, or change rooms if required.
When do I need to confirm my party and make the final payment?
Final confirmation is due by the Tuesday prior to the party booking date and final payment will be processed on the Thursday prior to the party date via the credit card details provided on the application form.
MSAC Aquatic Guidlines
When visiting Melbourne Sports Centres, we ask that all patrons adhere to the following guidelines:
- Parents are required to adhere to MSAC’s supervision policy of: Children under 5 supervised within arm’s reach and children under 10 actively supervised by a parent or guardian over the age of 16.
- Walking at all times through the aquatic facility
- Do not engage in reckless behavior
- Ball games are not prohibited
- Follow direction from all MSC staff
- Please check the conditions of entry of the centre
- Family change rooms should be used by parents and guardians with children of opposite sex over the age of six years.
Lane etiquette is required in all public swimming lanes throughout the aquatic facility. This includes:
- Remain to the left-hand side of your lane at all times
- If you wish to overtake, ensure that is safe and respectful
- Pick the speed lane which best describes your capabilities
Please note, when the venue reaches its full capacity, a lock out may be required to maintain the safety of or visitors. Information relating to our lock out procedure is outlined below:
WHAT IS A LOCK OUT?
A lock out is when we do not allow any new patron/s into the venue as it is considered at full capacity. The safety of all our patrons, staff and visitors are our priority at all times, and for public safety reasons a lock out will be initiated.
WHY DOES MSAC HAVE LOCK OUTS?
MSAC conduct lock outs during peak periods to manage the safety of all visitors. A lock out will occur mainly in the aquatic areas and is most likely to happen on hot days when there are several hundred people using aquatic facilities.
WHAT HAPPENS DURING A LOCK OUT?
There is no set time that a lock out will run for as it largely depends on how many patrons exit the impacted area before more patrons are let in. During lock outs MSAC will provide patrons with activity options while they wait that may include entertainment on our big screen in the main foyer. Pass-outs are not issued during a lock out period.
WHAT IF I AM A MEMBER OR PART OF A MSAC PROGRAM (INCLUDING SWIM SCHOOL)?
A lock out does not apply to members or those who are pre-enrolled in programs such as our swim school squad or holiday programs.
MSAC Institute of Training
Where are you located?
375 Albert Road, Albert Park, Victoria, 3206
What are the payment options?
If you are an individual, full payment is required at the time of enrolment by:
• EFTPOS (in person only)
• Credit Card (Visa, MasterCard)
I have a lifeguard qualification from overseas, does that allow me to work in Australia?
It is mandatory to complete a full SISSS00111 – Pool Lifeguard Course before starting work as a lifeguard in Australia in order to familiarise yourself with Australian regulations and standards.
Are the courses nationally recognised?
Yes, MSAC Institute of Training is a Registered Training Organisation (21761) and all courses are nationally recognised. Qualifications are respected around the world, so even if you travel, your qualifications with us will open doors for you.
Do you provide us the opportunity to complete our practical component or provide work experience?
The Melbourne Sports and Aquatic Centre (MSAC) is willing to provide all students with the opportunity to complete some or all of their required practical hours onsite in a practicing busy centre.
I have to cancel my course. How soon before the course start date can I cancel?
If you cancel your course more than 2 weeks before the course starts then you will be refunded the cost of enrolment. We unfortunately can not refund if cancellations are made within the 2 week period unless exceptional circumstances apply.
The MSAC Occasional Childcare Centre team has compiled a list of our most frequently asked questions to help with your child’s enrolment!
What are your operating hours?
The MSAC Occasional Childcare Centre is open 9am – 1:30pm Monday – Friday throughout the year and also 9am to 12pm on Saturdays during school term. The MSAC occasional childcare centre closes over the summer break.
How do I enrol my child in occasional care?
What do I do if my child has a medical condition or allergy?
Please let our staff know when you have your induction of any medical conditions or allergies your child has. The Occasional Care staff have been trained in children’s first aid and should be able to handle any medical condition.
What do I do if I am running late to collect my child?
Please call the team on 9926 1533, if you think you might be late.
What should I pack with my child?
- A hat
- A bib or two – if required
- Comfort toy or blanket – if required
- Dummy if needed
- Expressed milk if applicable
- Water bottle
- Nappies and wipes – if your child is not toilet trained
- Any medications – please give these to creche staff to manage directly.
- If you have any further questions, feel free to contact the team on firstname.lastname@example.org or view the creche handbook!
If you have any further questions, feel free to contact the team on email@example.com or view the handbook:
Swim School or Program Enrolment cancellations & suspensions
Suspend Your Swim School Enrolment. If you wish to suspend swim school lessons for you or your child please complete the form found in the portal HERE
Water Safety Guidelines
Know your responsibilities as a guardian of children in the water.
Watch Around the Water
The Watch Around Water program was created by the aquatics industry for the aquatics industry and looks to raise awareness of the importance of parental supervision of young children while at public swimming pools and promotes the following safe supervision policies (minimum standard):
- Children under 5 years must be accompanied into the centre and the water by a responsible adult over 16 years of age and supervised at arm’s reach at all times.
- Children under 10 years must be accompanied into the centre by a responsible adult over 16 years and supervised at all times.
Life Saving Victoria
MSAC and Life Saving Victoria work closely together to achieve a safe aquatic environment. LSV’s vision and mission aligns with MSAC’s passion for creating an enjoyable and safe environment for all members of the community.
MSAC has a Platinum Pool rating. The Platinum Pool Program was introduced by Life Saving Victoria to highlight aquatic facilities that have achieved the highest standards in the provision of aquatic safety and risk management. The receipt of Platinum Pool accreditation is recognised as a sign of excellence within the Industry.
CASUAL LAP SWIMMING
Do I need to make an account to make a casual booking?
Yes, if you have not been a customer with MSC in the past 2 years you will need to create a free account.
What if I want to book a spot for my child?
You can book a session for your child. You will need to purchase a single visit pass or a 10 visit pass for them. Visit passes are not transferable from member to member.
Can I bring my children/family to sit and watch while I swim?
Currently, only swimmers with a booking may enter the venue.
I have logged into my account and my child is not listed as a family member.
Please contact us at firstname.lastname@example.org
Can I book for another adult?
All Adult members and guests are required to have their own MSC Account to make and manage their own bookings.
Can I get a multi-pass visit so I don’t have to enter my credit card details?
10 Visit swim passes are available so that you do not have to enter your credit card every time you book a swim. They are valid for 12 months from the date of purchase. Visit passes are not transferable to other members or guests.
What happens if I cancel my booking?
If you cancel your booking with more than 24 hours notice, a visit pass will be returned to your account. If you cancel your booking within 24 hours of your scheduled booking your visit will be forfeited. refunds are not available.
I had some swim credits from when casual swimming was open mid-year, how do I use these?
Any casual swim credits you held previously will be automatically used when you make any new bookings.
Are the changerooms open?
Changerooms are currently closed. There will be a toilet facility available for use. We continue to encourage minimal time in our venues before or after your session. The Victorian Government has encouraged everyone using sporting facilities to “Get in, Train, Get Out” so please come to your session ready to swim.
What is my user name?
Your user name is your email address that is linked to your MSC customer profile.
I need to update my email address.
Please contact us at email@example.com.
I have reset my password and I have not received an email.
Check your junk mail. If your new password link does not arrive please contact us at firstname.lastname@example.org